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Contact Details

Our customer services operate from Monday to Friday, between 9 a.m. and 6 p.m. CET*, dealing exclusively with questions concerning OLUXURY.COM. You can contact customer services at We do not offer a telephone customer service.

Please do not use social networks for any customer service questions, since they are managed by different teams and cannot offer any assistance.

In order to speed up responses to your queries regarding orders and returns, it is important to state the order or return number. We generally respond to an enquiry within one working day.

For matters concerning the boutiques, please contact them directly by telephone.

* CET = Central European Time