How can I place an order?
Here is a simple guide:
1.Choose a product category from the menu at the top.
2.If you wish, you can filter results with the menu on the left.
3.Choose the article you would like in order to display its product sheet.
4.Select the size of the chosen product and click on the item “ADD TO CART”; if you want to continue shopping, repeat step 1
5.Click on the shopping bag icon at the top right to display the content of the cart and proceed to its page.
6.Check the content of the cart and the total amount, which also includes the delivery costs, and click on “PROCEED TO CHECKOUT” to continue.
7.If you have not yet logged in, you will be directed to a page where you can proceed to CHECKOUT as a guest, by entering your email, or where you may log in or register. We advise you to register if you have not done so before.
8Enter your address, choose your preferred method of payment and a shipment type. Your order will be completed.
Do I have to have an account in order to complete my order?
By creating an account on our website, you can access a personal area, where you can add the articles you like to your wish list and make purchases easily. However, you can choose to complete your order without registering, as a GUEST. The only thing you will need is an email address in order to receive information concerning your order.
Can I change or cancel my order?
Unfortunately, you cannot add other products to an order that has already been sent but you can create a new one for any additional garments. OLUXURY.COM offers customers the option of cancelling an order if it has not yet been shipped. Please contact our customer services department promptly at email@example.com to cancel an order before it has been prepared for shipping.
I’ve forgotten my password, what can I do?
On the ACCESS form, click on “Forgotten your password?”. Please enter your email address and you will receive an email with the instructions to follow.
Where can I find advice on sizes?
On every product sheet, we provide a 'Sizes Guide', a table with size conversions and measurements in centimetres and inches. On the product sheet, select the item “DETAILS” where, in the size and fit fields, we give the measurements of the model in the photograph. If this information is missing, please send an email to firstname.lastname@example.org
What do I do if my size is not available?If you want to be notified when the article is available again, select the size and add it to your WISH LIST.
Can I reserve an article and complete the order at a later date?
Unfortunately not. If you add a product to the SHOPPING BAG or the WISH LIST, this does not mean it has been reserved. To facilitate the shopping procedure for all customers, we do not allow garments to be reserved for future purchase.
How will my order be packaged at the time of delivery?
Your order will be packaged in an anonymous box but we assure you that it will arrive in excellent condition in order to guarantee you an additional shopping experience. If the designer label provides them, other types of packaging or the brand’s own protective bags will be included.
What are the accepted payment methods?
You can choose to pay with PayPal or Credit Card, in both cases the payment will be made when your order is confirmed. In some countries, we also accept UnionPay and ApplePay. More details in the "payments" item of the "Orders & Shipping" section.
Are my personal data safe?
Can I request an invoice?
If you purchase a product worth more than $ 800 from the US, the order will be accompanied by an invoice as required by customs procedures. If you buy from all countries outside the European Union, the orders will be accompanied by an invoice with the exact value of the goods, as required by customs procedures. If you buy from European Union countries, the products will not contain an invoice or any other documentation.
How much time do I have to return the article?
If you wish to return an article, you may do so within 14 days from the date of receipt. You must request authorisation for the return. Read more in the RETURNS & REFUNDS section.
When will I receive my refund?
Your refund will be available in around 10 days for garments purchased with a Credit Card; for products purchased with PayPal and by Bank Transfer, the total amount will be refunded to the account within no more than 14 days. OLUXURY.COM guarantees that you will be refunded as soon as the garments have arrived and been checked at the warehouse.
How do I prepare the purchased garment for return?
If you wish to return an article, after requesting it through your personal area or in the item 'Guest Return', our customer service will send you a detailed email with all the instructions to follow, including those concerning the preparation of the garment. For all the detailed information, we advise to read our returns policy.
What are the shipping costs?
The shipping costs for each order will vary, depending on the type and destination. This information will be displayed to you on the shopping bag and checkout pages before payment.
How long will it take before I receive the products?
All orders will be fulfilled within one working day following their receipt. Depending on the chosen shipment type and the destination country, OLUXURY.COM guarantees different times. We therefore advise you to consult our delivery times section for more information.
Can I track my order?
You certainly can. When your purchase has been forwarded to and acquired by our system, you will receive an email that will allow you to track the status of your order using a tracking code.