Orders & shipments
Shipping costs are shown in the shopping bag and during checkout.
Free shipping for orders over € 100. Free returns for orders over € 250.
Below this threshold the shipping and return costs will be € 20 to be paid by the customer.
Free shipping and returns on orders over £ 250. Free returns for orders over 250 £.
Below this threshold the shipping and return costs will be £ 20 to be paid by the customer. Taxes and customs duties included.
Free shipping on orders over $ 200. Cost of return 30 $.
Below this threshold the shipping will be 30 $ to be paid by the customer. Taxes and customs duties included.
Free shipping for orders over 350 €. Cost of return 30 €.
Below this threshold the shipping will be 30 € to be paid by the customer. Taxes and customs duties included.
REST OF THE WORLD:
Free shipping for orders over € 500. Cost of return 30 €.
Below this threshold the shipping will be 30 € to be paid by the customer. Customs fees and duties to be paid by the customer.
OLUXURY.COM ships with the DDP (Delivery Duty Paid) formula, so taxes and duties are included, in the following countries: European Union, Saudi Arabia, Bahrain, Cyprus, United Arab Emirates, Kuwait, Luxembourg, Malta, Monaco, Qatar, Singapore , Switzerland, Hong Kong, United Kingdom, United States. So in these destinations the goods will arrive directly at the place indicated without having to pay anything other than what was paid at the time of the order.
For all other countries the DDU (Delivery Duty Unpaid) formula is used, i.e. any local sales taxes and or customs duties are excluded. If you are a resident of a non-EU country, we recommend that you inquire about local taxes and duties before placing an order on OLUXURY.COM.
Please be aware that any local sales taxes and or customs duties will be charged directly to the Customer by the courier on each order at the time of shipment and will not be refunded if the items are returned.
American customers: orders under 800$ can be imported free of any import duties.
Australian customers: orders under 1000A$ can be imported free of any import duties.
Depending on the method chosen by the customer, shipping is carried out by DHL and FEDEX, the couriers chosen by OLUXURY.COM, directly to the shipping address. Delivery of goods to post office boxes is not provided.
Products sent to European Union countries will not contain an invoice detailing the value of the goods.
Purchases sent to all countries outside the European Union will always be accompanied by an invoice with the total cost of the product.
Purchases sent to the United States with a value greater than $800 will contain an invoice with the value of the goods, as required by the customs procedures.
OLUXURY.COM does not charge any additional import tax payable at the time of delivery, with the exception of the United States.
Social Security Number
A social security number is required for US citizens and non-US citizens residing in the USA who are the final importers of the goods. OLUXURY.COM does not haver registered offices in the USA. In order to import foreign goods purchased on the internet, citizens must, if requested, provide their social security numbers to the courier or customs.
Citizens who do not possess one can provide a Customs Border Protection Number (CBP).
The procedure to request and obtain the CBP takes around 10 working days.
All orders will be fulfilled within one working day after the order is received.
During sales, the order fulfilment time may be extended to 2-3 working days.
OLUXURY.COM is not responsible for delays due to causes of force majeure that are outside the company’s control, such as natural disasters, or delays caused by third parties, such as strikes, customs controls and operations.
European Union: Delivery in 1-2 working days, with the exception of remote locations.
USA: Delivery within 1 to 2 working days, with the exception of remote locations.
Other countries: Delivery within 1 to 5 working days.
Public holidays in Italy when the courier does not carry out shipments are:
Good Friday and Easter Monday
When the product is shipped, the customer will receive an email that will enable the shipment to be tracked using a tracking number. In the event of delays due to customs controls, the customer will be notified by the courier handling the delivery or by our customer service. A registered user can check the status of their order directly online by accessing the personal section of the website.
When goods arrive, we advise customers to check that the package has not been tampered with and is not damaged. In such cases, customers may sign for receipt with reservation or reject the delivery.
If any part of a purchase is missing from the package, the packaging must be retained for further verifications.
Any complaint concerning the lack, damage or mistaken delivery of goods must be received by OLUXURY.COM at firstname.lastname@example.org within a maximum of 10 days from the date of delivery as shown on the courier’s website, otherwise it will not be accepted.
Customers who place an order on OLUXURY.COM undertake to accept confirmation of the ordered goods. If a package was not delivered due to customer negligence (wrong address, recipient not available at the address, incorrect telephone number etc.), or if the customer rejects delivery, the costs will be charged to the customer and subtracted from any refund due. OLUXURY.COM will only ship orders to the original delivery address.
Articles made with exotic hides from animals at risk of extinction, as well as from any other material mentioned in the Washington Convention, there is the legal requirement for additional documentation known as C.I.T.E.S for delivery outside of the European Union. (Convention on International Trade in Endangered Species of Wild Fauna and Flora).
This document certifies that the garment was made from the hides of animals reared or captured in the wild specifically for trade. It is mandatory for the company to attach it to the package for destinations outside Europe.
Issuing this document is the responsibility of the State Forestry Department. In Italy, the procedure takes around 14 days.
Once this documentation has been obtained, OLUXURY.COM will ship the article along with the relevant document enclosed.
In some cases, customs may ask the customer for an import licence before the package can be cleared. Customers can apply for and obtain this licence directly through the competent office in their own countries (C.I.T.E.S. Management Authority) before the shipment of the article by OLUXURY.COM.
Any costs sustained in obtaining the licence will be the responsibility of the customer and will not be refunded by OLUXURY.COM
OLUXURY.COM offers customers the option of cancelling a purchase if an article has not yet been shipped. Please contact our customer services department promptly at email@example.com to cancel an order before it has been prepared for shipping.
On OLUXURY.COM the prices shown not concern any customs duties. Custom duties will be charged to the costumer.
U.S.A: Any additional local taxes that are not related to Customs duties cannot be included and are the Customer’s responsibility. OLUXURY.COM does not have offices in the USA and can neither collect nor pay Use Tax or Sales Tax on the Customer’s behalf. USA State Authorities may require American citizens to pay these taxes for online purchases at the end of the fiscal year. OLUXURY.COM cannot be held responsible for these taxes under any circumstances.
Please note, orders under $100 cannot be shipped to the United States of America.
Credit card: All transactionsare carried out through the Stripe service and they are encrypted, ensuring the maximum protection of data. OLUXURY.COM does not record information regarding credit cards used by customers. The transaction will be processed instantly as long as there are sufficient funds on the card for the purchase of the product and the bank details are valid.
In order to ensure greater protection of purchases, OLUXURY.COM advises its customers to sign up for the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which to make purchases in complete security.
The credit cards that are accepted in each geographical area are given below:
EUROPE: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro
U.S.A.: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro
ASIA - PACIFIC: Visa, Mastercard, American Express
AUSTRALIA: Visa, Mastercard, American Express, Diners
CANADA: Visa, Mastercard, American Express
PayPal: Customers can pay with their PayPal account directly from the shopping bag. We advise customers to register on the site and pay on the checkout page so that the orders are associated with their accounts and can be consulted in future in their own private spaces.
Payment on delivery: cash payment, only for orders within Italy. A charge of €5 is made for this payment method. The cost will be displayed automatically on the CHECKOUT page as soon as the payment method has been selected and will be included in the total order.
All articles may be returned to OLUXURY.COM within 14 days from the date the product is received. To request a return, the following conditions must be met:
-the security thread on articles to be returned must be intact and not broken;
-the products must not have been washed, worn or used in any way;
-none of the labels or seals must have been removed from the garments;
-products must be returned, undamaged, in their original packaging, without signs of wear ad tear;
-every garment must include all the accessories and the original packaging that was received with the order.
All customers who wish to return goods must write to the official email address: firstname.lastname@example.org
Customer services will give all the information necessary to proceed with return.
The return shipment must be made from the same country as the one to which the order was delivered, using the courier indicated in the authorisation email. If the customer sends the shipment with a different shipping label, we are not liable in the event of damage or loss of the package.
Return shipment is free within Italy if shipped with the shipping label attached to the authorisation email. For the rest of the world, the cost of the return shipment is the responsibility of the customer, who will be charged when the refund is given for the returned article.
Europe €20 | Rest of the World €30
Oluxury will proceed to reimburse the amount of products returned exclusively in the currency in which they were purchased.
The deadline for shipping the return is 30 days from the date that the order was received.
OLUXURY.COM reserves the right to reject unauthorised returns or returns that do not comply with all of the established conditions.
In such cases, the order will be returned to the sender only after customer instructions for shipment have been received, at the latter’s expense. Otherwise, the article will be stored in our warehouses in Parma for 30 days. After 30 days, the customer will no longer be entitled to receive the article.
OLUXURY.COM guarantees that it will issue a refund for returned articles that meet the conditions set out in the 'Returns Policy'.
The actual transfer of money will take place as soon as the garments arrive and are checked at the warehouse.
The refund will be available within around 10 days for orders paid for with a credit card.
For products purchased and paid for through PayPal, the amount will be returned to the customer’s PayPal account by us on the day that the return is accepted. The amount of time required for the actual transfer to the credit card associated with the PayPal account may vary depending on the banking circuit of the card used.
The refund will always be issued in the same currency as the purchase. Any differences in the amount due to exchange rate fluctuations will not be refunded.
Refunds shall be made by OLUXURY.COM in accordance with article 56, paragraph I (of the Consumer Code) as quickly as possible (in any event, within 14 days from the date it is made aware of the return) and only on verification that the procedure has been correctly followed and the returned products have been checked.
For shipments of a value greater than 2,500 USD, the customs of the United States of America (U.S. Customs and Border Protection – CBP) may ask the customer for a Tax ID (EIN) or the Electronic Export Information (EEI).
OLUXURY.COM provides the following two types of compensation, in addition to refunds, for all purchases:
STORE CREDIT: The customer will receive an email with a code that can be used for a purchase of an equal or higher value than the returned product.
CHANGE OF SIZE: The customer can exchange an article for one in a different size. This service is only available for cases that do not involve customs costs.
Store credit cannot be accumulated and can be used only once within 3 months from the time of the actual return.